Privacy Policy

1. Introduction

Silent Treasury ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silent-treasury.com and use our cultural adaptation and etiquette services.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Job title, company, industry, professional goals
• Cultural Background: Country of origin, languages spoken, cultural preferences
• Service-Related Information: Training needs, consultation notes, progress assessments
• Communication Records: Email correspondence, meeting notes, feedback

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our website functionality
• Provide personalized content and services

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Providing cultural adaptation and etiquette training services
• Customizing programs to your specific needs and background
• Scheduling consultations and training sessions
• Tracking progress and providing assessments

3.2 Communication

• Responding to inquiries and providing customer support
• Sending newsletters and educational content (with your consent)
• Notifying you about new services or program updates
• Following up on service satisfaction

3.3 Business Operations

• Processing payments and managing accounts
• Maintaining business records and client files
• Analyzing service effectiveness and improving offerings
• Complying with legal and regulatory requirements

3.4 Website Improvement

• Analyzing website usage patterns
• Improving user experience and functionality
• Ensuring website security and preventing fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing services
• Payment processing
• Customer relationship management
• Analytics and reporting

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate potential violations of our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Unlawful processing
• Data breaches and cyber attacks

5.1 Security Measures Include:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• Incident response procedures

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Active client files: Duration of service relationship plus 7 years
• Email marketing data: Until you unsubscribe or request deletion
• Website analytics: Anonymized after 26 months
• Financial records: 7 years as required by law
• Legal compliance: As required by applicable laws

7. Your Rights and Choices

Under Canadian privacy law, you have the following rights regarding your personal information:

7.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Receive information about how your data is being used

7.2 Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt-out of non-essential data collection
• Request deletion of your information (subject to legal requirements)

7.3 Cookie Management

• Manage cookie preferences through our cookie banner
• Disable cookies through your browser settings
• Opt-out of analytics tracking

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Phone: +1 (416) 789-3524
• Mail: 1425 Bay Street, Suite 800, Toronto, ON M5R 3K4

8. International Data Transfers

Your personal information may be processed and stored in Canada and other jurisdictions where our service providers operate. When we transfer information outside Canada, we ensure appropriate safeguards are in place to protect your privacy rights.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify you of significant changes via email or website notice
• Obtain new consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

11. Privacy Officer and Complaints

If you have questions, concerns, or complaints about our privacy practices, please contact our Privacy Officer:

If you are not satisfied with our response to your privacy concern, you may file a complaint with:

• Office of the Privacy Commissioner of Canada
  Website: www.priv.gc.ca
  Phone: 1-800-282-1376

12. Contact Information

For any questions about this Privacy Policy or our privacy practices, please contact us: